Support

Paste a URL from YouTube, TikTok, Instagram, X, Facebook, or Reddit, or upload a video file directly from the analyze page.

Select whether the analysis should be public or private. Pricing is based on video duration. Pay securely through Stripe — no subscription required. Analysis typically completes within a few minutes.

Most analyses complete within 2–5 minutes. Longer videos may take up to 10 minutes. If your analysis has been processing for more than 15 minutes, contact support@kinexis.ai with your analysis ID.

We support YouTube, TikTok, Instagram, X (Twitter), Facebook, and Reddit. Make sure the URL points to a specific video — not a channel, playlist, or profile page. Private or age-restricted videos may not be accessible.

Supported formats include MP4, MOV, and WebM. The maximum file size depends on your selected duration tier. If your upload fails, try a smaller file or a different format.

If you completed payment as a guest, create an account using the same email address you used at checkout. Your analysis will be automatically linked to your account. If it still doesn’t appear, contact support with your payment confirmation.

Public analyses appear on the Browse page and can be viewed by anyone, including search engines. Private analyses are only visible to you when logged in. This choice is made at checkout and cannot be changed after the analysis is complete.

If you are the subject of a public analysis and want it removed, submit a removal request. We respond to verified requests within fifteen (15) business days.